Job Title: Certification Team Assistant
Status: Part-time (20 hours a week); 5 days per week; standard business hours; Remote
Reports To: Certification Coordinator
Pay Range: $16-$18 per hour

Position Description

The Certification Assistant provides administrative and relational support to ABC’s community of students and Training Partners.  Through attentive communication, organized administration, consistent follow-through, and a commitment to ABC’s mission and standards, this role helps create a training environment in which students and leaders can flourish while supporting the integrity and consistency of ABC’s certification process. This role helps foster a sense of belonging and shared purpose rooted in ABC’s mission to “equip the saints to live and counsel the Word of God.”

Working under the direction of the Certification Coordinator, this role supports students and Training Partners through every stage of their engagement with ABC—from initial inquiry and onboarding to training, certification, renewal, and ongoing involvement. The Assistant serves as a consistent point of contact, helping students and Training Partners understand and fulfill ABC’s certification and training expectations while providing encouragement, practical support, and clear communication.

Key Responsibilities

Data & Administrative

• Process student applications, reference requests, supervisor approvals, online enrollment, and Moodle onboarding to provide a smooth start for students.
• Process classes to get ready for invoices of Training Partner classes, including roster confirmation and data entry of student information and enrollments.
• Process certification requests, including certificate approvals, completion records in Civi CRM, and Moodle profile creation and deactivation as appropriate.
• Process course extension reactivations and maintain accurate records related to student completion timelines.
• Maintain up-to-date student spreadsheets and Notion databases for students, Training Centers, classes, class forms, Training Leaders, and leader approvals.
• Manage Training Partner information in Notion, including data entry of Training Partner profiles and updating records as needed.
• Conduct regular database and records checks to ensure the accuracy and integrity of ABC’s student and training processes.
• Support seamless information flow between students, Training Partners and ABC staff by keeping systems current and aligned with operational standards.

Communication & Relationship Support

• Assist in maintaining meaningful relationships with students and Training Partner leaders through consistent communication, encouragement, and support.
• Respond daily to inquiries from students and Training Partners with clarity, grace, accuracy, and timely follow-up.
• Distribute monthly email newsletters through Mailchimp for students and Training Partners, providing encouragement, updates, reminders, and important ABC information.
• Maintain regular communication with new Training Partners during their onboarding process and yearly operation, checking in on class starts and end dates, confirming class rosters, and entering student data in designated systems.
• Participate in weekly Certification Team meetings to report progress, coordinate responsibilities, address student and Training Partner needs, and contribute ideas for improvement.
• Participate in monthly ABC staff meetings to collaborate with other areas of the ministry and support organizational goals.

Training & Program Support

• Support Training Partners with administrative needs.
• Assist with scheduling and preparation for Training Partner meetings and other ABC training opportunities.
• Assist with scheduling and preparation of Student trainings and meetups.  
• Help ensure Training Partners have the information and resources needed to administer ABC training and certification requirements in the backend classroom.
• Attend and assist with the annual Called to Counsel conference, engaging with and providing support to current and prospective students, Training Partners, and Training Center leaders.

Qualifications

• Strong alignment with ABC’s mission, values, and commitment to biblical counseling.
• Experience in ministry, counseling, education, or a related field; Training Center leadership or ABC certification experience preferred.
• Familiarity with ABC’s certification process, including Level 1 and Level 2, or willingness to learn quickly.
• Strong organizational and administrative skills, with excellent attention to detail and accuracy.
• Diligent and relational written and verbal communication skills, including professional email and digital communication etiquette.
• Experience with or familiarity with Google Workspace, Mailchimp, Notion, CiviCRM, Formstack and Moodle is preferred.
• Ability to learn and adapt quickly to new technology platforms and systems.
• A self-starter with the ability to work independently, manage multiple responsibilities, process data accurately, and respond to emails in a timely manner.
• A team player who works well as part of a remote team.
• Ability to communicate with students and Training Partners with professionalism, warmth, grace, and attention to detail.

• Ministry & Event Coordinator
• Content Coordinator and Writers
• Bi-Lingual Grader and Supervisor
• Level 2 Grader and Supervisor Coordinator

ABC will post more details as we begin the recruitment process for these positions, but you can send your resume at any time to employment@christiancounseling.com (please indicate which position you are interested in filling).